DocChase

How we designed and developed a communication platform for healthcare providers with fast, responsive, and secure user interface.

DocChase

DocChase aims to streamline patient management, appointment scheduling, and communication for healthcare providers. Its primary goal is to enhance operational efficiency and provide a user-friendly interface for managing various healthcare workflows, including call logs, notifications, and reports.

Domain

Healthcare

Year

2024

Services

ResearchUI/UX Design

Main Tech Stack

Frontend: React, Material-UIBackend: Node.js, ExpressDatabase: MongoDBAdditional Tools: PDFKit, Axios, Telnyx, JWT, Node-Cron

Platform

Web Application

Project Team

Team Description

The project’s initial development took 3-4 months (July to November), with ongoing development planned afterward.

The project team consisted of the following members :

Backend Development: Kunal
Quality Assurance & Project Management: Amrendra, Shreyansh
UX Design : Vanshita
UI Design : Hariom

What was the Problem?

Client Challenges

Need for a user-friendly interface to ensure adoption among staff.
Complexity in managing and streamlining asynchronous tasks like follow-ups with doctors, collecting patient records, finding doctor information and notifications.
Currently, multiple software and tools are used for different tasks, making the process difficult to manage and time-consuming.

What were the Goals?

To design and build centralised platform with all the features combined that streamlines the workflow and improves staff productivity.

Centralized Dashboard: Provide a comprehensive overview of appointments, tasks, and notifications.
Task Automation: Automate repetitive tasks like follow-ups, notifications, and appointment reminders.
Seamless Communication: Integrate call logs and messaging features using Twilio and Telnyx.
Efficient Scheduling: Enable intuitive scheduling and calendar views for managing appointments.
Data Security: Implement robust authentication and authorization using JWT.

What was the Solution?

Key Solutions Delivered:

Dashboard: Built an interactive dashboard displaying key metrics, task overviews, and upcoming appointments.
Calendar Integration: Integrated a dynamic calendar to schedule and track appointments seamlessly.
Patient Management: Developed a dedicated patient page for storing and updating patient data.
Call Log System: Implemented a chronological call log feature with playback functionality for recorded calls using Twilio.
Fax and Call Functionality: Successfully integrated Telnyx to provide calling and faxing capabilities. Overcame significant challenges related to API integration and optimized the system for real-time communication.
Task Automation: Used Node-Cron for scheduling and managing tasks like notifications and follow-up reminders.
PDF Generation: Leveraged PDFKit to create custom reports and exportable documents for patient records.
Secure Authentication: Integrated JWT for secure session management and user authentication.
Data Visualization: Used libraries like Chart.js for visualizing data and reports in the dashboard.

Behind the Scenes...

Understanding current workflow

Target Audience

Healthcare Providers: Efficiently manage patient data, schedule appointments, and communicate seamlessly.
Administrative Staff: Streamline operations with an intuitive dashboard, calendar integration, and task automation.

Understanding User Journey

We analyzed the entire user journey by conducting detailed interviews with the client to understand the process thoroughly.

Developing User Flow

Using the insights from the interviews, we created a user flow and grouped features based on the specific tasks users needed to complete.

Visualising Features and Data Points

Each feature was aligned with user goals, and we brainstormed multiple ways to present these features to make the process simpler and more user-friendly.

Team Challenges

Design Challenges

Developing user flow understanding due to the complexity of the process, which was difficult to grasp all at once.

Development Challenges

Integration of multiple third-party APIs (Twilio, Telnyx, Axios).
Ensuring the system handles concurrent tasks without performance issues.
Designing a flexible database schema to accommodate varied patient data.
Big Challenge: Integration of advanced calling and fax functionalities using Telnyx. This required adapting to Telnyx’s API for seamless communication features while maintaining system performance and ensuring a cohesive user experience.

User Interface and Product Outlook

We designed the user interface with a clean, simple look using white, gray, and blue colors, which give the app a healthcare feel. The easy-to-read sans-serif font and clear charts make the information simple to understand.

Results

Performance: Fast and responsive user interface with minimal load times.
Scalability: Scalable backend design to accommodate future feature additions.
Security: Robust implementation of secure APIs and data handling practices.

Doc Chase Branding

Conclusion

What did we achieve from the project ?

The project successfully delivered a centralized platform that addressed the client’s challenges.

Metrics Achieved

Performance: Fast and responsive user interface with minimal load times.
Scalability: Scalable backend design to accommodate future feature additions.
Security: Robust implementation of secure APIs and data handling practices.

Client Feedback

What did we achieve from the project ?

The project successfully delivered a centralized platform that addressed the client’s challenges.

Metrics Achieved

Performance: Fast and responsive user interface with minimal load times.
Scalability: Scalable backend design to accommodate future feature additions.
Security: Robust implementation of secure APIs and data handling practices.